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FAQ

Short answers to the questions collectors ask most.

Are your shells 100% natural?

Yes. No polish, no repair, no artificial color. Every flaw is disclosed in the condition notes — what you read is what arrives.

What do the grades mean?

GEM = perfect, F+++ = near-perfect with tiny flaws, F++ = visible flaws but display-worthy, Study = for research, priced accordingly.

How do I pay from China?

Choose Alipay at checkout. You get a QR code with the exact CNY amount — scan it with the Alipay app and pay. Your order confirms automatically.

How do I pay with PayPal?

Choose PayPal at checkout. You'll be redirected to PayPal to approve, then back here for automatic confirmation.

How long is shipping?

Free shipping, 5–12 business days worldwide, fully insured and tracked. Every shell travels bubble-wrapped in a plastic box, sealed with tape.

What if my shell arrives damaged?

Photograph the box and the shell within 7 days and contact us — we replace or refund, your choice.

Can I bid in auctions?

Yes — sign up for a free collector account, open the auction, and place your bid. Bids are validated server-side (automatic minimum increments: €1 under €100, €2 up to €200, €5 up to €500, €10 up to €1,000, €25 above)). Auctions end exactly at the listed time — no extensions.